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Support CS Customer Satisfaction Survey

 CS Customer Satisfaction Survey

The following survey is being conducted by Sage Software Customer Support to help evaluate and improve our services to you. If you have recently opened a support case with us and would like to participate in the survey, please take a few minutes (less than 5) to answer this short questionnaire regarding your experience. As a part of our ongoing commitment to quality, this survey and the feedback provided by you will help us improve our services as well as measure the individual analyst's performance.

If you would like to review your case history online, click here to log into Sage Software Online and then choose Case Inquiry from the Support Menu 



The first question is in reference to your overall experience with Sage Software's support department.

1. How satisfied are you overall with the support you received from Sage?

    Choose one:
    Very Satisfied
    Satisfied
    Neutral
    Unsatisfied
    Very Unsatisfied

2. The case that this survey corresponds to is:

If you do not know the case number, then leave blank.

Question's 3 & 4 relate to your experience with Sage Software's responsiveness on this case.

3. How satisfied are you with the time it took to reach a support analyst?

    Choose one:
    Very Satisfied
    Satisfied
    Neutral
    Unsatisfied
    Very Unsatisfied

4. How satisfied are you with the time it took to resolve your problem or issue?

    Choose one:
    Very Satisfied
    Satisfied
    Neutral
    Unsatisfied
    Very Unsatisfied

Question's 5, 6, & 7 relate to your experience with the Support Analyst who assisted you on this case.

5. How satisfied are you with the answers we provided?

    Choose one:
    Very Satisfied
    Satisfied
    Neutral
    Unsatisfied
    Very Unsatisfied

6. How satisfied are you with the product knowledge of the Support Analyst who assisted you?

    Choose one:
    Very Satisfied
    Satisfied
    Neutral
    Unsatisfied
    Very Unsatisfied

7. How satisfied are you with the courtesy and professionalism of the Support Analyst who assisted you?

    Very Satisfied
    Satisfied
    Neutral
    Unsatisfied
    Very Unsatisfied

Question 8 relates to your satisfaction with your Sage Software product.

8. How satisfied are you with the quality of your Sage Software product?

    Choose one:
    Very Satisfied
    Satisfied
    Neutral
    Unsatisfied
    Very Unsatisfied

9. Your comments are very important to us. Is there anything you would like to tell us, or have us change to make you experience with Sage Software even better? If you marked any question with a less than satisfactory score, we would greatly appreciate any details you can provide that led to your selection(s).

    Please enter your comments in the box below.

Thank you for participating in this survey. Your feedback will help to enable us to deliver world class support and service.

 

 






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