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ClientCare - Policy Guidelines

Single All-Encompassing Expiration Date
Sage has incorporated a single ClientCare Plan expiration date for each client. All Subscription Plan expiration dates will tie to your initial expiration date (based on your first purchase date or initial enrollment date). This will provide a more efficient method to track and administer policy renewal.

Lapsed Policies
If your Subscription Plan has been lapsed for one day or more and you wish to renew, you must pay for the lapsed year that you were not on a Subscription Plan. Your total cost is the current year, plus the lapsed time, and a late fee. Effectively, you will be paying for enhancements and improvements made to the software during the period you were not on a Subscription Plan.

Plans Are Nonrefundable
All purchases of ClientCare Plans are final. Sage Software is not responsible for underutilized plan benefits.

Renewal Options
Subscription Plans are renewable through either Sage Software or your Sage Authorized Reseller. For your convenience, Sage offers an automatic renewal process that notifies you prior to your plan's expiration date.

Current ClientCare Plan Require to Purchase New Modules
(Sage MAS 500 and Sage MAS 90 and Sage MAS 200 only)
Current ClientCare Plan subscribers are provided with product updates and critical technical information as they become available. Maintaining a current plan also permits you to purchase new software modules. Without a current plan, you will not have access to this information, nor these products.

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