Sage PFW Support Plan
Why waste time struggling on your own to answer a complex technical software issue? Our
award-winning support team is standing by to guide you step-by-step to resolve any issues that might surface.
But to get this award-winning, fast, friendly service you need to purchase an annual Sage PFW ClientCare plan.
Our affordable maintenance and support plan provides you everything you need to keep your accounting system
running smoothly and ensure you have the latest version of your software, including:
Unlimited Phone Support
Enjoy speedy, in-depth responses from Sage PFW technical experts. Plus, in addition to using our
toll-free number (available to U.S. customers only), you have the option of submitting cases by e-mail or fax.
To contact Sage PFW Customer Support Services please visit www.sagesoftware.com/support or call 1-800-333-5242.
Automatic Updates and Feature Enhancements
Each year, we add technological enhancements to increase the robust functionality of your original
Sage PFW investment. These time-saving, productivity boosting features are implemented based on the
suggestions of customers just like you. By keeping your software up-to-date with the latest releases and
downloadable updates, you can have confidence that yours is current with resolutions to ensure your system is
operating at peak performance with data reliability and security. In addition, you can avoid costly fines with
current annual updates that address 1099 tax reporting changes, as they occur, such as calculations, dollar
limits, and 1099 form and magnetic media layouts.
Access to Sage Software Online
Sage Software Online is a Web-based technical resource, available 24x7, providing full access to the same
troubleshooting and support knowledge base that the Sage Software technical analysts use. You can get product
fixes, support documents, trouble-shooting templates, access to the many SageTalk discussion forums, user
manuals, installation guides, and year-end tips as well as technical bulletins for Sage PFW. To register
and use Sage Software Online please visit www.sagesoftwareonline.com or call us at 1-888-282-4195.
Option to Acquire New Modules as Your Business Grows, or When You Need to Automate New Processes within Your Operations
Sage Software offers a broad selection of add-on modules to meet the changing needs of your business. Learn
more about add-on modules by visiting www.sagesoftware.com/pfw or call us at 1-888-473-5135
Sage Webcasts
Keep up with the latest technology and services Sage Software has to offer through FREE online Webcasts and
live product demonstrations. You'll meet and interact with speakers, consultants, and product experts that
can help you get the information you need to get the most out of your Sage PFW Software. You can view the
calendar of events and register online at www.sagewebcast.com
If you have any questions, e-mail us at sagepfwclientcare@sage.com or call 1-888-928-8989. Please remember
to include your account number, name, and phone number in every correspondence.
