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Error Diagnostics Info --------------------------------------------------------------- -2147204347 - Error in function PTSearchRequest.Search (query == com.plumtree.server.impl.search.legacy.LegacyBasicQuery@f17c02): -2147204347 - Error reported by server: Query connection queue backlog exceeds maximum (20) Error Trace Info --------------------------------------------------------------- at Sage.CMS.Portlets.Data.Folder.GetFolderID(Gateway Gateway, Int32 SearchParentFolderID, String FolderName) in D:\Sage Software, Inc\Projects\Sage.CMS\Sage.CMS.Portlets\Data\Folder.cs:line 167 at Sage.CMS.Portlets.Data.Folder.GetFolderID(Gateway Gateway, String FolderName) in D:\Sage Software, Inc\Projects\Sage.CMS\Sage.CMS.Portlets\Data\Folder.cs:line 132 at Sage.CMS.Portlets.ActionItems.CallToAction_Right.Page_Load(Object sender, EventArgs e) in D:\Sage Software, Inc\Projects\Sage.CMS\Sage.CMS.Portlets.ActionItems\CallToAction_Right.aspx.cs:line 23 at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.EventHandler.Invoke(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) An error has occured on the portal --------------------------------------------------------------- Date/Time of Occurrence: 11/20/2008 12:58:04 PM Server: portlets.sageportal.com Environment: Page causing the error: C:\webcms\internal\Sage.CMS\Sage.CMS.Portlets.ActionItems\CallToAction_right.aspx Client IP Address: 10.11.96.64 Browser being used: CCBot/1.0 (+http://www.commoncrawl.org/bot.html) Referring Page: Logon User: Query String: Requested Method: GET Server Protocol: HTTP/1.1 Server Software: Microsoft-IIS/6.0 Portal Gateway Information --------------------------------------------------------------- Portlet: Sage.CMS.Portlets.ActionItems.CallToAction_Right Community: http://www.sagenorthamerica.com/support_training/support_programs Sub Portal: http://www.sagenorthamerica.com Cookie Struct Variables --------------------------------------------------------------- Session Struct Variables --------------------------------------------------------------- Form Variables --------------------------------------------------------------- QueryString Variables ---------------------------------------------------------------

 


-2147204347 - Error in function PTSearchRequest.Search (query == com.plumtree.server.impl.search.legacy.LegacyBasicQuery@f17c02): -2147204347 - Error reported by server: Query connection queue backlog exceeds maximum (20)

Server Error in '/SAGE.CMS.PORTLETS/ACTIONITEMS' Application.

-2147204347 - Error in function PTSearchRequest.Search (query == com.plumtree.server.impl.search.legacy.LegacyBasicQuery@f17c02): -2147204347 - Error reported by server: Query connection queue backlog exceeds maximum (20)

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: Plumtree.Remote.PRC.Search.SearchException: -2147204347 - Error in function PTSearchRequest.Search (query == com.plumtree.server.impl.search.legacy.LegacyBasicQuery@f17c02): -2147204347 - Error reported by server: Query connection queue backlog exceeds maximum (20)

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


[SearchException: -2147204347 - Error in function PTSearchRequest.Search (query == com.plumtree.server.impl.search.legacy.LegacyBasicQuery@f17c02): -2147204347 - Error reported by server: Query connection queue backlog exceeds maximum (20)]
   Sage.CMS.Portlets.Data.Folder.GetFolderID(Gateway Gateway, Int32 SearchParentFolderID, String FolderName) in D:\Sage Software, Inc\Projects\Sage.CMS\Sage.CMS.Portlets\Data\Folder.cs:167
   Sage.CMS.Portlets.Data.Folder.GetFolderID(Gateway Gateway, String FolderName) in D:\Sage Software, Inc\Projects\Sage.CMS\Sage.CMS.Portlets\Data\Folder.cs:132
   Sage.CMS.Portlets.ActionItems.CallToAction_Right.Page_Load(Object sender, EventArgs e) in D:\Sage Software, Inc\Projects\Sage.CMS\Sage.CMS.Portlets.ActionItems\CallToAction_Right.aspx.cs:23
   System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +15
   System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +34
   System.EventHandler.Invoke(Object sender, EventArgs e) +0
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +47
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1061


Version Information: Microsoft .NET Framework Version:2.0.50727.42; ASP.NET Version:2.0.50727.42
Error Diagnostics Info --------------------------------------------------------------- -2147204347 - Error in function PTSearchRequest.Search (query == com.plumtree.server.impl.search.legacy.LegacyBasicQuery@1b7e05d): -2147204347 - Error reported by server: Query connection queue backlog exceeds maximum (20) Error Trace Info --------------------------------------------------------------- at Plumtree.Remote.PRC.Search.SearchRequestWrapper.Execute() at Sage.CMS.Portlets.Data.Folder.GetFolderID(Gateway Gateway, Int32 SearchParentFolderID, String FolderName) in D:\Sage Software, Inc\Projects\Sage.CMS\Sage.CMS.Portlets\Data\Folder.cs:line 154 at Sage.CMS.Portlets.Data.Folder.GetFolderID(Gateway Gateway, String FolderName) in D:\Sage Software, Inc\Projects\Sage.CMS\Sage.CMS.Portlets\Data\Folder.cs:line 132 at Sage.CMS.Portlets.Sandbox.Sandbox.Page_Load(Object sender, EventArgs e) in D:\Sage Software, Inc\Projects\Sage.CMS\Sage.CMS.Portlets.Sandbox\Sandbox.aspx.cs:line 24 at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.EventHandler.Invoke(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) An error has occured on the portal --------------------------------------------------------------- Date/Time of Occurrence: 11/20/2008 12:58:04 PM Server: portlets.sageportal.com Environment: Page causing the error: C:\webcms\internal\Sage.CMS\Sage.CMS.Portlets.Sandbox\Sandbox.aspx Client IP Address: 10.11.96.64 Browser being used: CCBot/1.0 (+http://www.commoncrawl.org/bot.html) Referring Page: Logon User: Query String: Requested Method: GET Server Protocol: HTTP/1.1 Server Software: Microsoft-IIS/6.0 Portal Gateway Information --------------------------------------------------------------- Portlet: Sage.CMS.Portlets.Sandbox Community: http://www.sagenorthamerica.com/support_training/support_programs Sub Portal: http://www.sagenorthamerica.com Cookie Struct Variables --------------------------------------------------------------- Session Struct Variables --------------------------------------------------------------- Form Variables --------------------------------------------------------------- QueryString Variables ---------------------------------------------------------------

 


-2147204347 - Error in function PTSearchRequest.Search (query == com.plumtree.server.impl.search.legacy.LegacyBasicQuery@1b7e05d): -2147204347 - Error reported by server: Query connection queue backlog exceeds maximum (20)

Server Error in '/SAGE.CMS.PORTLETS/SANDBOX' Application.

-2147204347 - Error in function PTSearchRequest.Search (query == com.plumtree.server.impl.search.legacy.LegacyBasicQuery@1b7e05d): -2147204347 - Error reported by server: Query connection queue backlog exceeds maximum (20)

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: Plumtree.Remote.PRC.Search.SearchException: -2147204347 - Error in function PTSearchRequest.Search (query == com.plumtree.server.impl.search.legacy.LegacyBasicQuery@1b7e05d): -2147204347 - Error reported by server: Query connection queue backlog exceeds maximum (20)

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


[SearchException: -2147204347 - Error in function PTSearchRequest.Search (query == com.plumtree.server.impl.search.legacy.LegacyBasicQuery@1b7e05d): -2147204347 - Error reported by server: Query connection queue backlog exceeds maximum (20)]
   Plumtree.Remote.PRC.Search.SearchRequestWrapper.Execute() +203
   Sage.CMS.Portlets.Data.Folder.GetFolderID(Gateway Gateway, Int32 SearchParentFolderID, String FolderName) in D:\Sage Software, Inc\Projects\Sage.CMS\Sage.CMS.Portlets\Data\Folder.cs:154
   Sage.CMS.Portlets.Data.Folder.GetFolderID(Gateway Gateway, String FolderName) in D:\Sage Software, Inc\Projects\Sage.CMS\Sage.CMS.Portlets\Data\Folder.cs:132
   Sage.CMS.Portlets.Sandbox.Sandbox.Page_Load(Object sender, EventArgs e) in D:\Sage Software, Inc\Projects\Sage.CMS\Sage.CMS.Portlets.Sandbox\Sandbox.aspx.cs:24
   System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +15
   System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +34
   System.EventHandler.Invoke(Object sender, EventArgs e) +0
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +47
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1061


Version Information: Microsoft .NET Framework Version:2.0.50727.42; ASP.NET Version:2.0.50727.42